General Manager

Reports to: VP of Operations

Job Summary: As General Manager at Mint Eco Car Wash, you must be able to consistently deliver a 'five-star' experience for our guests and employees. We Exist to Make People Happy, success in this role is driven by our commitment to being experiential, expert in our field, and maintaining a critical eye for continuous improvement. We prioritize building strong relationships through open communication, honesty, and trust. Our process-oriented approach ensures that we trust in our methods and continually refine them for optimal results, firmly believing in the power of trusting the process as a key driver of our success. This role requires a strong team leader who can foster a positive work environment, ensure adherence to policies and procedures, and provide high-quality customer service that goes beyond physical service delivery. The General Manager will be responsible for overseeing all aspects of the business, including P&L management, growing sales, daily operations, employee development, and guest satisfaction.

Key Responsibilities:

1. Leadership and Culture:

• Foster a positive work environment that encourages open and honest dialogue, feedback, innovation, and continuous improvement.

• Provide clarity, reinforce it, and over-communicate it to the team to promote understanding and alignment with company goals and values.

• Build a cohesive leadership team by providing guidance, support, and opportunities for professional development.

2. Operations Management:

• Responsible for all aspects of the daily operations of the car wash location. 

• Ensure adherence and compliance with all established policies, procedures, and processes to maintain a high standard of quality and service.

• Responsible for onboarding new employees.

3. Labor Management:

• Manage labor effectively to meet company standards and optimize staffing levels based on business needs.

• Monitor labor costs and take proactive measures to control expenses while maintaining quality and guest satisfaction.

4. Financial Performance:

• Responsible for site P&L and Sales Penetration Rates (P-Rates), managing expenses, and maximizing profitability through effective cost control and revenue generation strategies.

• The Concierge team reports directly to the General Manager. 

5. Customer and Employee Experience:

• Establish, demonstrate, and recognize exceptional customer service that goes beyond physical service delivery, ensuring customer happiness and loyalty.

• Provide the management team and staff with the tools necessary to ensure exceptional guest experiences and interactions. 

6. Facility Maintenance:

• Maintain a neat, clean, and organized site.

• Coordinate and facilitate the necessary routine and preventative maintenance the site needs. 

Minimum Qualifications:

• High school diploma or equivalent.

• 3+ years of previous management experience.

• Experience with Microsoft Office (Outlook, Word, Excel).

• Must be able to speak, read, and write English.

• Must work 50-55 hours per week.

Preferred Qualifications

• Basic knowledge of the car wash business and mechanical aptitude,

• Mechanical Aptitude.

• Practical knowledge and experience in P&L management.

• Proficiency in Spanish.